Hard Rock introduces global Safe + Sound protocols

Hard Rock International has announced the implementation of its new ‘Safe + Sound’ health and safety strategy at its roster of hotels and casinos, as locations begin to reopen worldwide in compliance with global, national and local health officials.

The new program has been developed by a team of hospitality and gaming experts in collaboration with worldwide health and sanitisation specialists, including Ecolab and NSF International, formerly known as the National Sanitation Foundation, to help keep guests and team members safe and healthy.

Under the standards established by Hard Rock, each property is to be independently assessed by NSF International and required to pass a rigorous 262-point inspection

“Throughout Hard Rock’s nearly 50-year-history, the safety and security of our guests and team members has always been the hallmark of our service, and we continue to deliver on that promise with Safe + Sound, a best-in-class program focused on enhanced cleaning practices, social interaction guidelines and workplace protocols,” said Jon Lucas, chief operating officer at Hard Rock International

“We’ve worked hand-in-hand with industry-leading experts to strike the right balance, ensuring each and every property exceeds cleanliness standards set by leading public health agencies, while still providing guests with unforgettable experiences.”

The program implements a plethora of safety, sanitisation and employee training protocols, incorporating elements of each properties’ local, government-mandated policies. Additionally, Hard Rock team members have been trained by Ecolab cleaning experts on proper disinfection procedures.

While individual property protocols may vary based on local guidelines, a selection of the Safe + Sound protocols include, but are not limited to:

  • Temperature checks for every team member, guest and vendor upon arrival.
  • Social distancing markers placed six feet (two meters) apart where lines can form.
  • Mandatory masks for all team members.
  • Masks required for guests in designated areas, such as check-in, elevators and public areas such as casino floors.
  • Hand sanitiser in every public space area and all restrooms.
  • Plexiglass separators at front desks, check-in areas, table games, poker games and additional customer service areas.
  • Self-service buffets have been suspended.
  • Alternating slot machines are unavailable to help ensure social distancing on the casino floors.
  • Signs posted throughout the property to encourage social distancing and help ensure adherence to Safe + Sound program guidelines.
  • An overall reduction in guest capacity throughout casino complexes.
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